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Customer engagement

With our system you can overcome the challenge to strategically collect, consolidate and use customer data, including real-time signals, in a way that is still not typically being captured today.

Turn loyal customers into vocal advocates through exceptional customer experiences that elevate and differentiate your brand.

Customer Experience Workflow

Social and behavioral data

Get to know your contacts. We show their interests, social profiles, interactions with marketing campaigns, behavioral actions on your web site.

Interactions and site activity

We take the mass amount of interaction, behavioral, and contact based data and make it actionable for you by logging every page your contacts visit and how many times they visit each page.

GEO Tracking and customer interests

See where contacts interact with your campaign with our live Geo-location tracking system. Determine where contacts live (and visit), what interest they may have and use that data for campaigning relevant promotions to them.

Features

Up-to-date notifications

As contacts move through work flows and perform actions you can notify specific people so they can follow up or take action.

Smart email content

Dynamically show different content in your messages depending on your contact's data, interactions, social data, and interests.

Automate the life cycle

Adjust contact data, move contacts, send specific follow up campaigns. Trigger actions via site visits, emails (sent or received), and more.

Social analysis

View all social reactions to your campaigns in real time. Set up actions to take place when a contact shares your campaign.

Intelligence driven automations

Update data, initiate campaigns, add branches, add conditions, wait for certain things to happen, start or nurture sales processes, etc.

Ready to improve your customers experience?

Contact us

1-246-228-4861

info@cliffdesigns.net

 

#11 Pilgrim Road,

Christ Church, BB17076

Barbados